Blog | Employee Incentive Information | Performance Management | Divvy

What is a happy employee? What is an engaged employee?

Companies today want to attract and retain the best quality talent. Some of these same organizations believe the best way to do this is to offer the most enticing perks one can imagine— sauna rooms, nap areas, free lunch, paid days off, afternoon bowling, and the list goes on.

Much confusion remains among employers as to the differences between a happy worker and an engaged worker. Of course, anyone would be happy with a free lunch but the point here is that being engaged must come before being happy. They are not necessarily exclusive. They just need to be put in the right order. Your highest ideal, as an employer, is the development of a productive, creative, loyal, and passionate workforce. That will happen when you have engaged your people. The results will also affect your customer base because your engaged employees will take better care of them. Your customers, in turn, will tend to stick with you.

If you are a forward looking brand, you will have to contend with the economic uncertainty out there among consumers. No one has to tell you, the customer is always right even when they’re not. Although the level of consumer skepticism is high, this can work to your advantage if your employees are inspired to provide great customer service and experience. For example, an employee may be happy at work but not necessarily investing their energy on behalf of your organization.

When surveyed, some employees might even claim to be happy and satisfied with their job but will not hesitate to jump ship when another “opportunity” comes along. By coming to a better understanding of what it means to be happy, satisfied, and engaged, you can take intelligent steps to improve your overall workforce retention and performance.

Topics: incentive programs Rewards Communication Employee Engagement Employee Retention Employee Recognition Results engaged employee

The Future of Turn-key Incentive Technology is Here! IncentiWeb®

We have been receiving a lot of kudos from our clients for the incredible tracking, reporting, administration and management abilities of Incentiweb®  But as important, in my view, is how user friendly it is.  We've brought on some cool additional features such as quizzes, games and communication tools. Although IncentiWeb® is also known as a platform hosting virtually unlimited award choices, it is also one heck of a stand alone software technology perfect for licensing. If you are considering utilizing a stand alone software with the power to handle all your organization's incentive and reporting requirements, here are some things to think about.
Are you a gift company looking to provide employee incentive plans to businesses?  Or maybe you are an employer wishing to bring your incentive plan in-house?  Either way you will need a large staff to keep track of all the transactions, place orders, provide customer service, and generate reports for upper management.  Or you will need to create software to take care of the myriad details involved in incentive plans, software that can take years to develop at a cost of a million dollars or more.
But there is another approach, one that can save you time and money, and have you up and running in a matter of weeks with the most sophisticated software available today.
Taico® has been in the incentive management business for over 27 years, and was the first to bring this award winning incentive management software online.  The advantages are obvious:  
•    All your tools – communications, awarding prizes or points, reporting, ordering, and tracking are all in one location
•    The incentives website can be customized with colors, graphics, icons and logos to look and feel just like your own, or your customer’s
•    Awarding  points, updating participants, congratulatory messages and more  can be fully automated
•    For employees, ordering gifts is as easy and familiar as shopping online – search, browse, select, and click to order.  Points are immediately deducted and a tracking number is issued on the spot
•    In-depth reports and assessment tools are available 24 hours a day 7 days a week.
In addition to the advantages of being online, IncentiveWeb also offers an array of tools to help you or your customers hit the ground running when you launch your incentive plan.  These include:
•     Tax reporting database
•     Easy Quiz and Feedback templates used to train and/or get feedback from your participants
•    Easy to create a point based or non-point based incentive program
•    Over 20 languages
•    Templates for any incentive-related corporate communications, such as service awards, sales achievements, milestones, anniversaries etc.  (See examples below)
•    Powerful reporting features (see details below)
•    CRM tool automates customer service communications (see details below)
To create this powerful  software from scratch would take an army of software engineers and a seven-figure budget, not to mention a year or more of valuable time.  But starting this year, Taico will be making its field-proven software available to select clients for licensing, thereby minimizing risk and up-front costs.

Advantages of Licensing
•    Minimal up-front costs
•    Software is available immediately
•    Minimal risk
•    Upgrades available at no cost to lincensee
•    25 years of experience in the incentive industry
Please keep reading to learn more about IncentiveWeb’s powerful features:
IncentiveWeb includes the tools you need to communicate with your employees keeping them informed and engaged
•    Social engagement tools  
•    Online video upload to use in training, motivation and congratulatory messages
•    Online Blogs:  administrators can post blogs to engage and educate participants
•    Online bulletin board
•    Customized pop ups
•    Completely customizable reward categories
•    Over 1 million award choices available (depending on country)
•    OR upload your own reward choices
IncentiveWeb’s online technology provides you with in-depth, comprehensive reporting and performance assessment tools.   It includes all the reports you need to manage and track your incentive programs and assess performance improvement, even including multiple criteria programs.
Standard reports are completely customizable and can be segregated by date range, program or performance criteria, manager, division, location etc. Administrators can view or download these reports 24 hour a day 7 days a week.
From these reports, “dashboards” can easily be created and customized with a simple click.  These dashboards are used to assess the efficacy of each program and do comparative assessment for single or multiple programs.
IncentiveWeb® technology is designed to instantly assess a program’s progress and evaluate the performance of each associate as well as the program as a whole.  Turnkey reports include:
•    Budget reports
•    Performance improvement
•    ROI
•    Top performers
•    Award redemptions
•    Comparative performance reporting
Customer response tool Keeps track of all transactions and all correspondence between employee and administrators.  When a plan participant sends email enquiring about a recent order, the customer service rep receives the enquiry together with all the information relevant to the transaction in question (order date, tracking information etc), allowing the rep to process the enquiry quickly and efficiently.  Tool can be programmed to send Immediate response to employee, supplier, manager etc.
Quiz/Surveys – Administrators can easily create an online surveys to obtain feedback on the program from employees.  On-line quizzes can be created to engage and test their employees’ knowledge.   In depth reports can then be created on the administrative back end.  Percentage of  certain answers, who has participated and who has not, etc. This is valuable information can be used to evaluate the efficacy of the program and areas that need improvement.
Many of our clients use IncentiveWeb to run point-based multiple performance criteria programs such as safety, sales, customer service, in addition to their service awards program.  Our Made-to-Measure™ reporting tools in IncentiveWeb can break down budgets,  track the efficacy and ROI of each of these performance criteria, or even do comparative reports.
IncentiveWeb is fully customizable to  suit you or your clients’ needs:
•    Point based programs or select a gift (non point based)
•    Tax reporting database for use in generating W-2 and 1099s
•    TaxCentivesTM  module available for your client to use, allowing participants to pay their sales tax with points
•    Back-end CRM tool . keeps track of all customer service information  tracks phone calls, emails, follow ups and conclusions
•    Quiz/Survey modules
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Topics: incentive technology incentive programs Point Based Programs Communication Incentives Social Engagment Tools

Designing your incentives program.

In response to requests we receive about incentive best practices, here are some ideas and general guidlines. With some simple planning and the assistance of an incentive professional, you can initiate, develop, launch and implement an effective employee sponsored corporate incentives program. At the outset I also recommend downloading our free incentive planning guide.

Topics: incentive programs Communication Employee Engagement incentive and reward solutions employee training Results incentive program

"Implement employee incentives? Are you kidding? In this economy?"

Topics: incentive programs Rewards Safety Incentives Service Employee Rewards Programs Incentive Service Anniversary Online Incentive Program(s) On the Spot Recognition Years of Service Point Based Programs Suggestion Recognize Perfect Attendance Employee Incentives Service Awards Communication Incentives Loyalty Employee Engagement Loyalty Programs Safety Employee Retention Sales Incentives awards Employee Recognition Sales Performance Performance Sales Recognition Reward Retention Attendance Rewards and Recognition Suggestion Programs Employee Incentive Programs

Service Awards-Baby Boomers to “Connected” Gen-C-The differences!

Topics: incentive programs Service Service Anniversary Service Awards Sales Rewards and Recognition Employee Incentive Programs

Incentive Programs. Yesterday, Today and the Future!

History has not been able to re-call exactly the first use of engagement and motivation to encourage behavior. Some go back to the book of Genesis and Adam and Eve’s ousting from the Garden of Eden. As the narration goes, God tells them they must “work by the sweat of their brow” if they want to exist.  Perhaps a bit severe but who’s going to argue with God.

Topics: incentive programs sales incentive programs incentive services wellness programs employee training

Product knowledge, bringing your sales from failing to sailing!

Patricia Allman was her Audio/Video company’s top salesperson for 2006 and 2007. When the market released the latest audio/video editing software program it seemed like a shoe in.  Her “loyal” clients would certainly and enthusiastically buy from her. That was until one client asked her to explain the software’s plug-in and compatibility with his present production studio set-up.  She didn’t know the answer and didn’t know what questions to ask him next.  She didn’t get the sale.

Topics: reward-based programs incentive programs reward points employee incentive program sales incentive programs awards Sales Performance incentive and reward solutions Sales

Accounting firms: performance improvement solutions –

How can you provide a fun and creative program that supports your firm’s goals for improving overall performance and compliance with some of the less exciting aspects of practice management and administration.

Topics: incentive programs reward points employee incentive program awards incentive and reward solutions points-based recognition program performance improvement solutions

Lose the tax burden on reward-based programs!

Reward-based programs should never become a tax burden to employees. Here’s a few scenarios that reminds us that just implementing a rewards program doesn't result in success unless it's done right.  

Topics: reward-based programs incentive programs reward points employee incentive program rewards program awards incentive and reward solutions